Customer Information

 

It is entirely the customer’s responsibility to ensure suitability of our products for your pets, we recommend that you check daily for any signs of wear.  Just so you know all our dog collars are made using the finest contoured buckle so this sits comfortably on your dog’s neck.  Our small, medium, large & XL dog collars/leads are all reinforced with an inner webbing for extra strength. Want advice on sizing? Give us a call on 0115 9581154 and we will be happy to help.

Ordering

You can make your payment by Paypal or debit/credit card. Alternatively you can call our office on 0115 9581154 and make your order over the telephone.

Delivery

All our items are usually dispatched within 1-3 working days via Royal Mail Signed for recorded delivery or Air Mail for overseas orders.   During busy periods our dispatch time may take a little longer. Our postage is £3.50 no matter how may items you order. International postage is £7.95 – this is a trackable service.

Returns

If your not 100% happy with your purchase we will be happy to offer an exchange or refund. All we ask is that items must be returned to us within 30 days of receipt, in an unused,  pristine condition with original tags attached & free from any dog hair for a refund of the purchase price minus any P&P costs.

Faulty/damaged Returns

If you receive faulty or damaged goods please contact us and let us know the item fault. We pride ourselves on offering excellent customer service and we will endeavor to rectify any problems.

Exchanges

If you would like to change the size, colour or print of your item that’s no problem. Please email us at inquiries@ditsypet.co.uk and let us know what you would like instead. When returning items to us, you are responsible for postage costs and we recommend you use a recorded delivery service to help ensure it’s safe arrival as we cannot be responsible for items lost in the post.